This blogpost was originally posted on our firmhouse blog.
Talking to your customers about your product is very important. We’ve experienced that while starting Tweetburner and see it actively happen around us. It’s a big drive for your success. For example, let’s take a look at two big video websites: YouTube and Vimeo. YouTube is the real big guy, while Vimeo is just, well, big. However I’ve never heard people say: ‘YouTube is a great product and becomes more and more relevant for me’. Other people have kept repeating to me how great Vimeo is.
I believe this has to do with the staff of Vimeo being active in their community. Involving your users during development makes them loyal and likely to stick when a YouTube in your market arises.
In the valley, building the next YouTube’s is what they try everyday. I would lie if that doesn’t appeal to my imagination, but think about it. Because VC’s have funds they need to keep alive, cashing out is their goal. If building a bad product allows them to cash out, they will. And if that affects you and your users, too bad. Needs to happen. Your customers know that. It’s like the banking world, it’s all about he money!
When a new YouTube enters your market, you want to be able and say: ‘Our users love us, let’s improve our product even more and show that new competitor who we are‘. You want to be credited for creating a product loved by users, not raising another $20 million dollar of funding.
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